Delivery Information

Last Updated: 04 / 07 / 2024

At OneLineStore.Com, we are committed to providing fast and reliable delivery services to our customers in the UAE. Please review the following delivery information to understand our shipping processes and policies.

1. Delivery Timeframe

1.1 Standard Delivery

• We offer a standard delivery service within the UAE.
• All orders are processed and delivered within 1-2 business days.
• Orders placed before [cut-off time, e.g., 2:00 PM] will be processed the same day. Orders placed after this time will be processed the next business day.

2. Delivery Charges

2.1 Standard Delivery

• We offer a flat rate for standard delivery across the UAE.
• Delivery is free for orders over [amount, e.g., AED 200]. For orders below this amount, a delivery fee of [amount, e.g., AED 20] will be applied.
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3. Delivery Areas

We deliver to all major cities and regions within the UAE, including but not limited to:

• Abu Dhabi
• Dubai
• Sharjah
• Al Ain
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

If you are unsure whether we deliver to your location, please contact our customer service team at info@onelinestore.com or +971.

4. Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track the status of your delivery through our delivery partner’s website.

5. Delivery Conditions

5.1 Delivery Address

• Please ensure that the delivery address provided is accurate and complete.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

5.2 Delivery Attempts

• Our delivery partner will attempt to deliver your order twice. If delivery is unsuccessful after two attempts, the package will be returned to us.
• We will contact you to arrange a re-delivery, which may incur additional charges.

6. Delivery Issues

6.1 Delayed Deliveries While we strive to deliver your order within the specified timeframe, there may be unforeseen circumstances that cause delays. If your order is delayed, please contact us at info@onelinestore.com or +971 for assistance.

6.2 Damaged or Missing Items If your order arrives damaged or if items are missing, please contact us immediately at info@onelinestore.com or +971. Provide your order number and details of the issue. We will resolve the problem as quickly as possible.

7. Contact Us

If you have any questions or concerns about our delivery services, please contact our customer service team at:

OneLineStore
 info@onelinestore.com
[Your Customer Service Phone Number]
[Your Address]
[City, State, ZIP Code]
UAE