Last Updated: 07 / 04 / 2024

At OneLineStore.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the product to us within 15 days of the delivery date for a full refund or exchange, subject to the conditions below.

1. Return Policy
2. 
   

1.1 Eligibility

Items must be returned within 15 days of the delivery date.
Items must be in their original packaging and in the same condition that you received them.
Items must include all original tags, labels, and accessories.

1.2 Non-Returnable Items

Perishable goods (e.g., food, flowers).
Personal care items (e.g., beauty products, undergarments).
Customized or personalized items.
Gift cards.
Items marked as “Final Sale” or “Non-Returnable.”

2. Return Process

2.1 Request a Return
To initiate a return, please contact our customer service team at [your email] or call us at [your phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.

2.2 Prepare Your Return

Pack the item(s) securely in the original packaging.
Include the original packing slip and any other documentation received with the order.
Write the Return Authorization Number (RAN) on the outside of the package.

2.3 Ship Your Return
Send the return package to the following address:

ONELINE
WareHouse, Villa 24, St 1b, Al Qusais 3 Al Twar 4
Dubai
UAE

We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

3.1 Processing Your Refund
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 15 days.

3.2 Late or Missing Refunds
If you haven’t received a refund within15 days of approval, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at payments@onelinestore.com

4. Exchanges

If you need to exchange an item for a different size, color, or a replacement for a defective item, please contact us at info@onelinestore.com [your phone number] to arrange the exchange. Once we receive your return, we will process the exchange and ship the new item to you.

5. Shipping Costs

5.1 Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the item is defective or incorrect. In such cases, we will provide a prepaid return shipping label.

5.2 Original Shipping Costs
Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

ONELINE
info@onelinestore.com
+971
WareHouse, 24, St 1b, Al Qusais 3 , Dubai
UAE